Shipping policy

Shipping Policy

At Simpli Merch, we work hard to get your custom merch produced and delivered as quickly as possible while maintaining quality and care throughout the process.

Shipping Within Australia Only

Currently, Simpli Merch ships within Australia only.

At this time, we do not offer international shipping.

Processing & Production Times

As many of our products are custom-made or personalised, production times may vary depending on:

  • Product type

  • Branding method

  • Order size

  • Stock availability

  • Artwork approval timing

Estimated production timeframes will generally be provided on product pages, quotes or during the order process.

Please note:
Production time is separate from shipping time.

Shipping Methods

We offer both:

  • Standard Shipping

  • Express Shipping

Shipping options and pricing will be displayed at checkout where applicable.

Our Shipping Partners

We primarily use:

  • Australia Post

  • Australia Post Express

For larger cartons, bulk orders or oversized shipments, we may also use:

  • Aramex

  • Couriers Please

  • Other trusted courier partners where required

The shipping carrier used will depend on:

  • Parcel size

  • Delivery location

  • Order volume

  • Delivery requirements

Estimated Delivery Timeframes

Estimated delivery times after dispatch:

Standard Shipping

Typically 2–8 business days depending on location.

Express Shipping

Typically 1–3 business days depending on location.

Please note:
Delivery timeframes are estimates only and may vary during peak periods, public holidays, weather events or courier delays.

Tracking Information

Once your order has been dispatched, you will receive tracking information via email where available.

Please ensure your shipping address and contact details are entered correctly at checkout.

Incorrect Shipping Information

Simpli Merch is not responsible for parcels delayed, lost or returned due to incorrect shipping information supplied by the customer.

Additional shipping fees may apply for re-delivery or returned parcels.

Authority To Leave

Some orders may be delivered with Authority To Leave (ATL) unless otherwise requested.

If you do not wish for your parcel to be left unattended, please contact us prior to dispatch.

Delays & Carrier Issues

While we work with reliable shipping partners, Simpli Merch is not responsible for delays caused by:

  • Courier network delays

  • Weather events

  • Natural disasters

  • Peak seasonal demand

  • Public holidays

  • Incorrect address details

  • Events outside our control

Damaged Parcels

If your order arrives damaged, please contact us within 48 hours of delivery at:

hello@simplimerch.com.au

Please include:

  • Your order number

  • Photos of the packaging and damaged items

  • A brief description of the issue

We will work with you to resolve the issue as quickly as possible.

Questions?

If you have any shipping questions, please contact our team:

hello@simplimerch.com.au